Your vans are busy. Your front desk shouldn't be overwhelmed.
When customers need upholstery, carpet, or stain cleaning, they often reach out while you're on the road or working at another property. WrappedOps provides an after-hours WhatsApp intake assistant that responds promptly, collects job details, qualifies the request, and moves it toward booking or dispatch.
A customer has a red wine spill on a sectional or a pet accident on the rug. They message your WhatsApp after hours. Instead of an unread voicemail, WrappedOps engages promptly, collects piece specifications and photos, and organizes a qualified booking request.
From “How Much?” to a Qualified Job
Collects service type (sectional, sofa, mattress, rug), stain details, property postal code, and photos for fabric inspection before your team quotes.
Territory & Postal-Code Verification
Validates whether the customer's address sits within your Metro Vancouver operating zones before taking up dispatch capacity.
Dispatch Scheduling & Team Coordination
Confirmed bookings are sent to your team (and to Google or Outlook Calendar where configured). Integration scope is agreed per pilot.
See how an after-hours request is turned into a verified, structured dispatch item.
Illustrative example — not a real cleaning business or customer.
Frequently Asked Questions · Upholstery Intake
How does WrappedOps qualify upholstery jobs without a human answering immediately?
WrappedOps asks for the piece type (sectional, sofa, mattress, rug), soiling/stain details, postal code for service area verification, photos for fabric inspection, and preferred appointment timing.
What happens when a customer sends a photo of a delicate fabric or heavy stain?
Photos are received and bundled with the intake profile. If a fabric requires specialist judgment or custom quoting, WrappedOps notifies your team with complete context so you can approve or adjust the quote.
How does WrappedOps handle after-hours stain inquiries?
When inquiries arrive on evenings or weekends, WrappedOps engages immediately, collects location and fabric details, and places a confirmed request into your next-day dispatch queue.
Keep your vans cleaning while your intake stays organized
Set up a dedicated 30-day pilot line tailored for your upholstery or carpet cleaning business across Metro Vancouver.
Discuss a Pilot for Your Business