Upholstery & Carpet Cleaning

Your vans are busy. Your front desk shouldn't be.

When customers need upholstery, carpet, or stain cleaning, they often reach out while you're already on the road or inside another customer's home. WrappedOps gives your business a 24/7 WhatsApp front desk that responds immediately, collects the details needed for the job, qualifies the request, and moves it toward booking or dispatch.

The After-Hours Gap: Sunday Night, 7:42 PM

A customer has a red wine spill on a sectional or a pet accident on the rug. They find your site and message your WhatsApp. Your team is done for the day. Instead of losing that customer to the next company that answers, WrappedOps engages instantly, collects piece specifications and photos, and queues a qualified booking.

From “How Much?” to a Qualified Job

Collects service type (sectional, sofa, mattress, rug), stain details, property postal code, and photos for fabric inspection before your team quotes.

Territory & Postal-Code Verification

Validates whether the customer's address sits within your Metro Vancouver operating zones before taking up dispatch calendar capacity.

Dispatch Scheduling & Human Handoff

Standard jobs book directly into quantized calendar slots. Custom fabrics or complex restoration jobs are flagged for rapid technician review.

How WrappedOps Qualifies Upholstery Inquiries on WhatsApp

See how an after-hours request is turned into a verified, structured dispatch item.

Hi, my dog had an accident on our sectional sofa this afternoon. Can someone come clean it tomorrow?

Hello! We can help with that. To get you an accurate quote and check tomorrow's van schedule, what type of fabric is the sectional, and what is your postal code?

It's a 5-seater microfiber sectional in Kitsilano, postal code V6K 1M4.

Thank you. Kitsilano is within our daily service zone. If you can attach a quick photo of the stained cushions, our technician will review it. We have extraction vans in your area tomorrow between 10:00 AM and 1:00 PM. Would that window work?

Frequently Asked Questions · Upholstery Automation

How does WrappedOps qualify upholstery jobs without a human answering immediately?

WrappedOps asks for the exact piece type (sectional, sofa, mattress, rug), soiling/stain details, postal code for service area verification, photos for fabric inspection, and preferred appointment timing.

What happens when a customer sends a photo of a delicate fabric or heavy stain?

Photos are received and bundled with the intake profile. If a fabric requires specialist judgment or custom quoting, WrappedOps notifies your team with complete context so you can approve or adjust the quote in seconds.

How does WrappedOps handle after-hours or emergency stain inquiries?

When inquiries arrive on evenings or weekends, WrappedOps engages immediately, provides preliminary care guidance (e.g., blotting instructions), verifies location, and places a confirmed request into your next-day dispatch queue.

Keep your vans cleaning while your front desk keeps booking

Set up a dedicated 30-day pilot line tailored for your upholstery or carpet cleaning business across Metro Vancouver.

Start Upholstery Setup on WhatsApp